LEVEL UP BEAUTY BAR

CANCELLATIONS & NO-SHOWS We require at least 24 hours’ notice for all cancellations or rescheduling. Any appointment canceled or rescheduled within 24 hours of the scheduled appointment time will be subject to a 50% cancellation fee. No-shows will also be charged 50% of the scheduled service. Please understand that appointment times are reserved specifically for you, and last-minute cancellations leave us with limited opportunity to fill that time. NEW CLIENT DEPOSITS All new clients booking a full set are required to pay a non-refundable $50 deposit at the time of booking. Your deposit will be applied toward the total cost of your service. If your appointment is canceled or rescheduled with less than 24 hours’ notice, your deposit will be forfeited and a new deposit will be required to book another appointment. LASH FILL POLICY To qualify for a lash fill, you must have at least 50% of your lash extensions remaining at the time of your appointment. If you arrive with less than 50% retention, your appointment will be considered a full set and will be charged accordingly. Depending on the time available, we may need to reschedule your appointment to allow enough time to complete a full set. Please book your fills accordingly and follow all recommended aftercare to maintain the best possible retention. 24-HOUR RETENTION GRACE PERIOD We want you to love your lashes and will always do our best to address any concerns. If you experience unusual or excessive lash fallout, please contact us within 24 hours of your appointment so we can assess the issue and work with you on a solution. After 24 hours, the adhesive has fully cured, and retention can be affected by aftercare, lifestyle, products, natural lash shedding, and other factors outside of our control. We do not issue full refunds for completed services, but we will always do our best to work with you to address a reasonable concern reported within the appropriate timeframe. SICK POLICY If you are feeling sick, experiencing contagious symptoms, or believe you may be coming down with an illness, please do not come to your appointment. We ask that you contact us as soon as possible to reschedule. This is for the health and safety of our artists and other clients. Please do not attend your appointment while actively sick in an attempt to avoid a cancellation fee. We appreciate you communicating with us as early as possible so we can handle the situation appropriately.